← All work
Answering “where's my order?” before customers ask.
Redesigning Zid's customer tracking page, mobile-first, so shoppers understand where their shipment is in seconds and trust what happens next.
Redesigning Zid's customer tracking page, mobile-first, so shoppers understand where their shipment is in seconds and trust what happens next.
Finally, I can see exactly where my shipment is, even on my phone!Customer feedback
The new interface is so comfortable and doesn't stress me out while browsing.Customer feedback
The tracking page is one of the most important touchpoints after a purchase: it's where customers check on their shipment. But the old version frustrated them. Customers complained about unclear details, a visually straining design, and information that was hard to follow.
On top of that, the page wasn't mobile-responsive, even though most customers check their orders from their phones.
The question became: how do we turn the tracking page into an experience that builds trust and comfort, especially on mobile?
We put the customer at the center of the redesign and adopted a mobile-first approach, so the new page would be fully responsive and work well on every device.
A tracking page isn't a report. It's a promise that someone knows where your order is.
Search by shipment or order number, see the status and expected delivery at a glance, then follow the detailed journey. The page also handles the moments that usually cause confusion: a clear message when no shipment matches, and a choice when one order has more than one shipment.
